Cazeus Privacy Policy

At Cazeus, we take your privacy seriously and are committed to protecting the personal data you share with us when you register and play at Cazeus Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

When you register with us, use our platform, or contact our support team, we may collect several categories of information. We gather this data to provide you with a secure, personalised, and compliant gaming experience.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We record identity verification documents required for KYC and AML compliance
• We track your deposit, withdrawal, and transaction history across our supported currencies and payment methods
• We monitor your gameplay activity, including slots, live casino sessions, and sports betting history
• We store technical data such as IP address, device type, browser information, and login timestamps
• We keep records of your communications with our customer support team

How We Use Your Information

Our VegasHero-style approach to data handling, applied specifically at Cazeus, focuses on transparency and necessity. We use your personal data to verify your identity, process deposits and withdrawals, prevent fraud, and comply with our licensing obligations under our Curaçao license. Our Cazeus platform also uses your data to tailor bonuses, VIP rewards, and promotional offers to your account activity.

• We use your data to process transactions through methods such as cards, bank transfer, Revolut, Skrill, MiFinity, and cryptocurrencies including Bitcoin, Ethereum, and USDT
• We use your activity history to determine your VIP level and applicable cashback percentages
• We use contact details to send service updates, security alerts, and, where you have opted in, marketing communications about free spins, reload bonuses, and tournaments
• We use technical data to detect suspicious login patterns and protect your account from unauthorised access

Legal Basis for Processing

We process your data based on the performance of our contract with you, our legitimate interests in preventing fraud and improving our services, and our legal obligations as a licensed operator. Where required, we also rely on your explicit consent, particularly for marketing communications and optional cookies.

Cookies and Tracking Technologies

Here at Cazeus, we use cookies and similar technologies to recognise returning players, remember your preferences, and analyse how our website is used. Our Cazeus Casino cookie settings allow you to manage your preferences at any time through your browser or account settings. Some cookies are essential for the website to function, while others help us improve navigation, load times, and the overall gaming experience across our Cazeus app and desktop platform.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties to operate our business effectively and meet regulatory requirements.

• We share data with payment providers to process deposits and withdrawals securely
• We share information with our game providers, including Pragmatic Play, Playtech, and Evolution-powered live studios, to the extent necessary for gameplay functionality
• We disclose information to regulators, auditors, and law enforcement agencies where legally required
• We may share data with fraud prevention and identity verification services

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, tax, and anti-money-laundering obligations. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

We respect your rights over your own data. Depending on your country of residence, you may be entitled to the following:

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

Data Security

We at Cazeus implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our security protocols include encryption, restricted internal access, and regular monitoring of our systems. While we work hard to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

International Data Transfers

As Cazeus Casino serves players across multiple regions, including Europe, Canada, Australia, New Zealand, and parts of Latin America, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers are carried out with appropriate safeguards in line with applicable data protection laws.

Age Restrictions

Our services are intended exclusively for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take steps to verify age during the registration and KYC process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Cazeus platform after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, or if you wish to exercise any of your rights, please contact our support team at support@cazeus.com. Our customer support is available 24/7 via live chat to assist you with any privacy-related concerns.